Your numbers, subscriptions, and credits are tied to the email you sign in with. As long as you sign in with the same email you used when you purchased, everything will be there.
If you started in guest mode (“Continue without login”) and later signed in, your purchases are designed to move over to your signed-in account automatically.
If you've signed in with the correct email and something is still missing, contact support and let us know the email you're using — we'll help track it down.
If your question isn't covered here, you can contact our support team.
- If you have the 2nd Line Super app installed, create a support ticket directly from within the app. This helps us gather the information needed to investigate your issue more quickly.
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If you don't have the 2nd Line Super app installed, email us at help@secondlineplus.com. To help us resolve things quickly, please include:
- The email address you're signed in with
- Your User ID (found in the Profile section of the app)
- The phone number involved (if relevant)
- A short description of the issue you're experiencing
- A screenshot or screen recording, if possible