Just sign in with the same email on your new device. Your subscriptions and numbers migrate automatically — there's nothing to transfer manually.
If you signed in and your number or subscription isn't showing yet, try signing out and signing back in to refresh your account. If it's still missing, contact support with the email you're signed in with.
If your question isn't covered here, you can contact our support team.
- If you have the 2nd Line+ app installed, create a support ticket directly from within the app. This helps us gather the information needed to investigate your issue more quickly.
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If you don't have the 2nd Line+ app installed, email us at help@secondlineplus.com. To help us resolve things quickly, please include:
- The email address you're signed in with
- Your User ID (found in the Profile section of the app)
- The phone number involved (if relevant)
- A short description of the issue you're experiencing
- A screenshot or screen recording, if possible