Calling has a daily limit on each account. The limit depends on your region and whether you've completed ID verification — verified accounts get significantly higher limits. Incoming calls also count toward your daily limit, so a busy day of incoming calls can use it up even if you didn't make any.
Daily limits reset every 24 hours. They're set by our providers and can't be increased or reset manually.
To raise your limit, complete ID verification in Menu → Profile → Account verification.
If your question isn't covered here, you can contact our support team.
- If you have the 2nd Line+ app installed, create a support ticket directly from within the app. This helps us gather the information needed to investigate your issue more quickly.
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If you don't have the 2nd Line+ app installed, email us at help@secondlineplus.com. To help us resolve things quickly, please include:
- The email address you're signed in with
- Your User ID (found in the Profile section of the app)
- The phone number involved (if relevant)
- A short description of the issue you're experiencing
- A screenshot or screen recording, if possible