I bought a number but I can't see it in the app. What do I do?

Try these in order:

1. Go to Home → Get a Phone Number and choose your number — in some cases the number is ready to claim but hasn't been selected yet.
2. Sign out of the app and sign back in to refresh your account.

If it still doesn't appear after that, contact support with the email you purchased under and we'll look into it.

If your question isn't covered here, you can contact our support team.

• If you have the 2nd Line+ app installed, create a support ticket directly from within the app. This helps us gather the information needed to investigate your issue more quickly.
• If you don't have the 2nd Line+ app installed, email us at help@secondlineplus.com. To help us resolve things quickly, please include:
  • The email address you're signed in with
  • Your User ID (found in the Profile section of the app)
  • The phone number involved (if relevant)
  • A short description of the issue you're experiencing
  • A screenshot or screen recording, if possible