Credits are used for calls and texts. Your first Pro Number subscription includes a credit allowance that renews each billing period. You can also top up credits separately, which is useful for extra numbers (which don't include their own allowance). eSIM Credits are only used to purchase eSIM data packages.
If your question isn't covered here, you can contact our support team.
- If you have the 2nd Line+ app installed, create a support ticket directly from within the app. This helps us gather the information needed to investigate your issue more quickly.
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If you don't have the 2nd Line+ app installed, email us at help@secondlineplus.com. To help us resolve things quickly, please include:
- The email address you're signed in with
- Your User ID (found in the Profile section of the app)
- The phone number involved (if relevant)
- A short description of the issue you're experiencing
- A screenshot or screen recording, if possible