A number can be suspended if activity on it conflicts with acceptable-use or anti-abuse policies. If you believe your number was suspended in error, contact support — we'll review it. If a suspension is upheld, we'll explain the reason and how to avoid it in future where we can.
We're not able to lift suspensions that relate to genuinely problematic content.
If your question isn't covered here, you can contact our support team.
- If you have the 2nd Line+ app installed, create a support ticket directly from within the app. This helps us gather the information needed to investigate your issue more quickly.
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If you don't have the 2nd Line+ app installed, email us at help@secondlineplus.com. To help us resolve things quickly, please include:
- The email address you're signed in with
- Your User ID (found in the Profile section of the app)
- The phone number involved (if relevant)
- A short description of the issue you're experiencing
- A screenshot or screen recording, if possible