If your verification code hasn't arrived, work through these steps before contacting us.
You can keep trying different numbers at no extra cost
If a verification number doesn't receive a code, you're automatically given another verification attempt. You can keep selecting different verification numbers until one successfully receives a code — you don't need to purchase another subscription just because one number didn't work.
Wait a few minutes before requesting another number
There's a short cooldown period between verification requests. If you just requested a number, wait a few minutes before trying again — requesting another number immediately won't increase the chance of receiving a code.
Try a different verification number
If several minutes have passed and no code has arrived:
- Open the Verification page.
- Select a different verification number.
- Try the verification process again.
Many users successfully receive their code after switching to a different number.
What if I still can't get a code?
If you've tried several different verification numbers and still can't receive a code, don't worry — we offer a refund guarantee. You can request a refund directly through Google Play or the App Store:
- Google Play refund: support.google.com/googleplay/workflow/9813244
- Apple refund: support.apple.com/en-us/118223
If Google Play doesn't approve your refund request, contact our support team and we'll review your case. For iOS purchases, refunds must be requested through Apple, as we can't process App Store refunds manually.
If your question isn't covered here, you can contact our support team.
- If you have the 2nd Line+ app installed, create a support ticket directly from within the app. This helps us gather the information needed to investigate your issue more quickly.
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If you don't have the 2nd Line+ app installed, email us at help@secondlineplus.com. To help us resolve things quickly, please include:
- The email address you're signed in with
- Your User ID (found in the Profile section of the app)
- The phone number involved (if relevant)
- A short description of the issue you're experiencing
- A screenshot or screen recording, if possible