No. Whether a third-party service (like WhatsApp, banks, or government portals) accepts a code sent to one of our numbers is controlled by that service, not by us. Some services block these numbers entirely, so we can't promise codes will arrive or be accepted.
If a verification didn't work for you, contact support — depending on the situation we can offer a replacement attempt or a refund.
If your question isn't covered here, you can contact our support team.
- If you have the 2nd Line Super app installed, create a support ticket directly from within the app. This helps us gather the information needed to investigate your issue more quickly.
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If you don't have the 2nd Line Super app installed, email us at help@secondlineplus.com. To help us resolve things quickly, please include:
- The email address you're signed in with
- Your User ID (found in the Profile section of the app)
- The phone number involved (if relevant)
- A short description of the issue you're experiencing
- A screenshot or screen recording, if possible