We can't control whether a third-party platform bans or restricts a number — those decisions are made by that platform. If it happened soon after you got the number, contact support; depending on the circumstances we can offer a replacement attempt or a refund.
Note that once a particular service has rejected several numbers for an account, further attempts on that same service often fail too, so we'll always be honest about your chances. Your device might be blacklisted by that specific platform, so we advice you to use new device while creating an account.
If your question isn't covered here, you can contact our support team.
- If you have the 2nd Line+ app installed, create a support ticket directly from within the app. This helps us gather the information needed to investigate your issue more quickly.
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If you don't have the 2nd Line+ app installed, email us at help@secondlineplus.com. To help us resolve things quickly, please include:
- The email address you're signed in with
- Your User ID (found in the Profile section of the app)
- The phone number involved (if relevant)
- A short description of the issue you're experiencing
- A screenshot or screen recording, if possible