There's a short grace period (currently 3 days) after a subscription ends. If you fix your billing within that window, you keep your number. After the grace period, the number is released and can't be recovered.
If your subscription renewed but the number still shows as expired, contact support — sometimes it's a display issue we can correct.
If your question isn't covered here, you can contact our support team.
- If you have the 2nd Line+ app installed, create a support ticket directly from within the app. This helps us gather the information needed to investigate your issue more quickly.
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If you don't have the 2nd Line+ app installed, email us at help@secondlineplus.com. To help us resolve things quickly, please include:
- The email address you're signed in with
- Your User ID (found in the Profile section of the app)
- The phone number involved (if relevant)
- A short description of the issue you're experiencing
- A screenshot or screen recording, if possible