2nd Line +

Getting started & your account

• How do I sign in, and what happens to my purchases?
• I got a new phone. How do I move my number and subscription across?
• I signed in with the right email but the app is still asking me to pay. What's wrong?
• What's the difference between a Phone Number Subscription and a Verification Subscription?

Calling and Texting phone numbers

• What subscription types are available?
• How many numbers can I have?
• What are line credits and how do I get them?
• Do my extra numbers come with more credits?
• Why am I hitting a “call limit” message?
• Why is my number suspended?

See all 15 articles

Verification (OTP) numbers

• How do verification numbers work?
• Can I buy more than one one-time verification?
• Can I get a new code for the same number, or re-use a number after I lost the code?
• Can you guarantee a code will work for WhatsApp / my bank / a government service?
• What if the number stops working after I receive a code?
• My verification code didn't arrive. What should I check?

See all 7 articles

eSIM

• I have an issue with my eSIM (activation, data, or a refund).

Billing, cancellation & refunds

• How am I billed? Is there a direct payment link?
• How do I cancel my subscription?
• I bought the wrong plan (wrong period or wrong type). Can I switch?
• How do I get a refund?
• One-time SMS verification codes — are those refundable?