2nd Line +

Getting started & your account

• How do I sign in, and what happens to my purchases?
• I got a new phone. How do I move my number and subscription across?
• I signed in with the right email but the app is still asking me to pay. What's wrong?
• What's the difference between a Phone Number Subscription and a Verification Subscription?
• Still need help?

Phone numbers & subscriptions

• What subscription types are available?
• Do my extra numbers come with more credits?
• How many numbers can I have?
• I bought a number but I can't see it in the app. What do I do?
• My number expired / was released. Can I get it back?
• My subscription ended. How long do I have before I lose my number?

See all 7 articles

Verification (OTP) numbers

• How do verification numbers work?
• My verification code didn't arrive. What should I check?
• Can you guarantee a code will work for WhatsApp / my bank / a government service?
• Can I get a new code for the same number, or re-use a number after I lost the code?
• My number got banned or restricted on the platform I was using it for. Can you fix that?
• Can I buy more than one one-time verification?

Billing, cancellation & refunds

• How am I billed? Is there a direct payment link?
• How do I cancel my subscription?
• I bought the wrong plan (wrong period or wrong type). Can I switch?
• How do I get a refund?
• One-time SMS verification codes — are those refundable?

Calls & messaging

• Why am I hitting a “call limit” message?
• Incoming calls aren't connecting. What can I do?
• I can text US numbers but not international ones. Is that broken?
• Can I get a copy of my call history / call logs?
• My outgoing texts aren't sending at all.

Line Credits

• What are line credits and how do I get them?
• My credits aren't showing or didn't update after a purchase.

Suspended numbers & acceptable use

• Why is my number suspended?

eSIM

• I have an issue with my eSIM (activation, data, or a refund).